We know that everyone has questions. We've set out some of our most commonly asked questions on this page. However, if you don't see your question answered here, please call us, or send us an email.
What’s Your Warranty?
We have a 1 year parts and labor warranty on all repairs (excluding freon added to system).
We have a 2 year workmanship warranty on all new unit installations.
Do you have a weekend charge?
Our Weekend fee is $89 to come out and diagnose problem compared to $55 during the week to come out and diagnose. As always, if a repair is made at the time of service, the diagnostic fee is waived.
What type of units do you install?
The primary brand of equipment we install is York, but we are licensed to install other brands if preferred by the customer. We have a few reasons for this. The York brand is high quality. If any parts are needed to ever be replaced, they are easily found at many supply houses across the valley. They have great warranty coverage for our customers, and most importantly, we have found York to be extremely successful at holding up in the Phoenix heat. Their efficiency ratings are the same as the other brands, as well.
What forms of payment do you accept?
Credit card, debit card, check or cash.
When should my A/C be checked? What about the heater?
Both your A/C and heater should be checked once a year, before the summer/winter season. This helps ensure everything is working properly and prevents any major break-downs right when you need your unit the most. We call these “Preventive Maintenance” checks, and we do a 22 point inspection to make sure all is in working order.
How often should I change the filters?
Every month during the summer, so that your unit can run at maximum efficiency. During the Valley’s winter season, changing it one-two times should be sufficient. Read our blog about it.
Should I get my air ducts cleaned?
It is our opinion that air duct cleaning may not be necessary for you. It seems to be a popular topic lately, but it is not always a requirement for your air conditioner to work properly. If you would like more in-depth information about this, please see our blog about air duct cleaning.
What can I repair on my A/C myself?
If you are an electrician or plumber by trade, or can successfully work on cars, you may be able to complete some of the more general repairs, such as replacing burned-out fuses. If you are slightly handy, you can change out your own thermostat, and almost anyone can replace the filters!
Should I get Freon added to my A/C each year?
No. If you need to add Freon before the start of each summer, this means there is likely a leak somewhere in the system, and this needs to be repaired. Freon is made to stay in the A/C lines indefinitely, until it is removed by a professional, according to EPA regulations. Freon is increasing in price, and if someone offers to add it to your unit every summer, they might be just looking to make a profit.