Approximately 3 weeks ago, I had a Heating/Air Conditioning tech come to my residence to conduct the annual inspection of my AC systems before the...
Approximately 3 weeks ago, I had a Heating/Air Conditioning tech come to my residence to conduct the annual inspection of my AC systems before the summer heat arrived. He was from a supposed well regarded Phoenix company with good reviews. It went down hill after that.
When completed, the tech reported that he would replace 4 of my electric motor run capacitors to the tune of $655.00. He also said that the R-22 refrigerant in my 5 ton main floor AC unit was low on refrigerant and that the unit was 'not cooling'. And finally, he stated that both of the ceiling mounted air filters were dirty.
Here's the rub.
Replacing a capacitor, though you should know what your doing to prevent being shocked, is not rocket science. Though I didn't really believe my capacitors were failing, I'm one who believes in preventative maintenance. So I replaced them myself with high quality Made in America capacitors for $130.00. It takes about 5 minutes each to replace them. Not $655.00.
The tech didn't know that two days before he arrived, I had replaced both my air filters with brand new clean ones. They weren't dirty though it would help if he opened the air handler door to check them in the first place.
Finally, the R-22 refrigerant.
R-22 is being phased out by the EPA for supposed damage to our atmosphere. This tech said that he would replace both of my AC units to the tune of just under $13,000.00 and that if I ordered them "today", he would not charge me to top of my supposedly low R-22. I said the one 5 ton unit was only 4 years old. I said no.
I then contracted with another Phoenix HVAC company, "Clark Heating and Cooling".
Dave, the owner, was professional, customer service orientated and above all, runs an "honest" company. He has to be, his name is on the side of his service trucks.
The tech who arrived from Clark HVAC, Eric , was on time and a knowledgeable and courteous HVAC tech. I told him that I was having doubts believing the R-22 refrigerant in the big 5 ton unit was low and as the previous tech stated "the one AC isnt' cooling". Which is a strange assumption since it was COLD in this home when he arrived. 2 + 2 isn't 5.
The Clark Heating and Cooling tech quickly inspected the 5 ton AC in both the air handler unit in the attic and the condenser and reported that this AC unit was working "perfectly" and was not low on R-22 refrigerant nor was there anything else wrong with it. Running perfectly. I realize this is a wordy review, but when you find an HONEST contractor, you should award him with praise and your continued business and let people know about this small, professional and most of all, honest contractor. I HIGHLY recommend "Clark Heating and Cooling" and Dave Clark and his staff, Ivan and Eric for all of your HVAC needs.
MJ. Hunter
Our A/C was damaged from a recent storm and was making ear-piercing high-pitched noises. Dave provided a reasonable estimate for replacement,...
Our A/C was damaged from a recent storm and was making ear-piercing high-pitched noises. Dave provided a reasonable estimate for replacement, which our insurance company accepted. I'm a researcher, and found that Dave's expert recommendations for an energy efficient unit was spot-on for our home. Dave and his Cool Crew installed our new, whisper quiet Trane and we no longer mind living in Phoenix during the summer! Our home is cooler and the unit actually needs to kick on less than our previous one. We are enjoying the monthly savings in energy costs and are so glad we found Clark Heating and Cooling, an honest, experienced company we are proud to recommend.
Nother B.
Last week my family and I had a rough few days as our air conditioning unit went out. With no thought we called our regular company to diagnose the...
Last week my family and I had a rough few days as our air conditioning unit went out. With no thought we called our regular company to diagnose the issue and we were highly disappointed with the feedback and prices that were given. Clark Heating and Cooling came highly recommended by a friend so my wife and I chose to call them for a second opinion. Michelle the office manager was polite, quick to schedule and calmed my nerves. She reassured me that everything would be okay. She was RIGHT! Sam was the first tech to come out and diagnose the unit. He was on time, highly knowledgeable and the love he displayed for the job was refreshing. Within 24 hours Sam found the issue and Ivan was on his way to repair it. Ivan was professional, courteous and above all patient. He not only fixed our unit but took the time to answer questions from my inquisitive 13 year old son who is fascinated with learning the tricks of the trade. I do not have enough words that I can say to express the gratitude that my family has for Clark Heating and Cooling. Their team is by far amazing!! Thank you again Michelle, Sam and Ivan for treating us like family.
Anderson Family
What an exceptional company! They went "above and beyond" to find replacement parts for my older HVAC and get it up and running again. ...
What an exceptional company! They went "above and beyond" to find replacement parts for my older HVAC and get it up and running again. And they are wonderful people to work with. Their technicians and their office staff are great!
