Approximately 3 weeks ago, I had a Heating/Air Conditioning tech come to my residence to conduct the annual inspection of my AC systems before the...
Approximately 3 weeks ago, I had a Heating/Air Conditioning tech come to my residence to conduct the annual inspection of my AC systems before the summer heat arrived. He was from a supposed well regarded Phoenix company with good reviews. It went down hill after that.
When completed, the tech reported that he would replace 4 of my electric motor run capacitors to the tune of $655.00. He also said that the R-22 refrigerant in my 5 ton main floor AC unit was low on refrigerant and that the unit was 'not cooling'. And finally, he stated that both of the ceiling mounted air filters were dirty.
Here's the rub.
Replacing a capacitor, though you should know what your doing to prevent being shocked, is not rocket science. Though I didn't really believe my capacitors were failing, I'm one who believes in preventative maintenance. So I replaced them myself with high quality Made in America capacitors for $130.00. It takes about 5 minutes each to replace them. Not $655.00.
The tech didn't know that two days before he arrived, I had replaced both my air filters with brand new clean ones. They weren't dirty though it would help if he opened the air handler door to check them in the first place.
Finally, the R-22 refrigerant.
R-22 is being phased out by the EPA for supposed damage to our atmosphere. This tech said that he would replace both of my AC units to the tune of just under $13,000.00 and that if I ordered them "today", he would not charge me to top of my supposedly low R-22. I said the one 5 ton unit was only 4 years old. I said no.
I then contracted with another Phoenix HVAC company, "Clark Heating and Cooling".
Dave, the owner, was professional, customer service orientated and above all, runs an "honest" company. He has to be, his name is on the side of his service trucks.
The tech who arrived from Clark HVAC, Eric , was on time and a knowledgeable and courteous HVAC tech. I told him that I was having doubts believing the R-22 refrigerant in the big 5 ton unit was low and as the previous tech stated "the one AC isnt' cooling". Which is a strange assumption since it was COLD in this home when he arrived. 2 + 2 isn't 5.
The Clark Heating and Cooling tech quickly inspected the 5 ton AC in both the air handler unit in the attic and the condenser and reported that this AC unit was working "perfectly" and was not low on R-22 refrigerant nor was there anything else wrong with it. Running perfectly. I realize this is a wordy review, but when you find an HONEST contractor, you should award him with praise and your continued business and let people know about this small, professional and most of all, honest contractor. I HIGHLY recommend "Clark Heating and Cooling" and Dave Clark and his staff, Ivan and Eric for all of your HVAC needs.
MJ. Hunter
Gab and Hector from Clark Heating & Cooling came out to replace the motor, fan, and a number of other parts in our extremely noisy room air...
Gab and Hector from Clark Heating & Cooling came out to replace the motor, fan, and a number of other parts in our extremely noisy room air conditioner/heater unit. They were very diligent, caring, friendly, and hard-working. We noticed how skillfully they worked together as a team. They wouldn't leave until they checked everything was running pristinely on the unit in the room and the condenser unit outdoors. You will be in great hands if you call Clark Heating & Cooling for your AC/Heating needs... be it for repairs or a new units.
Jerry and Judy Waddell
Eric did his job efficiently & professionally to get our a/c system up & running quickly. Thanks for your great service and follow-up.
Eric did his job efficiently & professionally to get our a/c system up & running quickly. Thanks for your great service and follow-up.
Mike L
We bought our house approx 11 yrs ago and had a brand new AC installed at that time. Over the last 11 years our 'new' AC was never really adequate...
We bought our house approx 11 yrs ago and had a brand new AC installed at that time. Over the last 11 years our 'new' AC was never really adequate in the brutal hot summer months here in PHX - the bedroom was really the only room that got cool enough to bearable when the heat got really bad. Things came to a head last year after being forced to work from home because of the pandemic, we finally had enough.
We heard about Clark Heating + Cooling and saw they had a lot of good reviews so we asked them to come out and give us an estimate for a new unit
Dave came out in July or August, looked everything over and suggested that we not only needed a new unit but completely new duct work and air handlers. The quote he gave us was very reasonable so we decided to go ahead and booked an install date for sometime in December
In December 2020, the guys showed up and installed the new system and ductwork over about 2.5 days. The old system was removed efficiently and quickly and the new unit was in place before we knew it. Everyone was extremely professional, friendly and courteous and when they finished the work they cleaned everything up perfectly.
Fast forward to April 2021 when I am writing this review. We started using the AC more frequently in early April and we are astounded by the difference between what we had and what we used to have. All rooms now have adequate cooling - the system is much better balanced and finely tuned. It is incredible. The true test will be in the summer when the temps are consistently hitting 115 or higher but we have every confidence all will be well based on what we have experienced so far
I don't want to leave without giving special mention to the first person we spoke to when we initally contacted Clark Heating and Cooling. Michelle was fantastic from our very first phone call and seemed to be very willing and happy to go above and beyond to make sure everything was well coordinated and ran smoothly as we moved forwards with the work - Thank you Michelle!
I can't say enough good things about our overall experience with Clark Heating and Cooling and I would not hesitate to recommend them to anyone
