Approximately 3 weeks ago, I had a Heating/Air Conditioning tech come to my residence to conduct the annual inspection of my AC systems before the...
Approximately 3 weeks ago, I had a Heating/Air Conditioning tech come to my residence to conduct the annual inspection of my AC systems before the summer heat arrived. He was from a supposed well regarded Phoenix company with good reviews. It went down hill after that.
When completed, the tech reported that he would replace 4 of my electric motor run capacitors to the tune of $655.00. He also said that the R-22 refrigerant in my 5 ton main floor AC unit was low on refrigerant and that the unit was 'not cooling'. And finally, he stated that both of the ceiling mounted air filters were dirty.
Here's the rub.
Replacing a capacitor, though you should know what your doing to prevent being shocked, is not rocket science. Though I didn't really believe my capacitors were failing, I'm one who believes in preventative maintenance. So I replaced them myself with high quality Made in America capacitors for $130.00. It takes about 5 minutes each to replace them. Not $655.00.
The tech didn't know that two days before he arrived, I had replaced both my air filters with brand new clean ones. They weren't dirty though it would help if he opened the air handler door to check them in the first place.
Finally, the R-22 refrigerant.
R-22 is being phased out by the EPA for supposed damage to our atmosphere. This tech said that he would replace both of my AC units to the tune of just under $13,000.00 and that if I ordered them "today", he would not charge me to top of my supposedly low R-22. I said the one 5 ton unit was only 4 years old. I said no.
I then contracted with another Phoenix HVAC company, "Clark Heating and Cooling".
Dave, the owner, was professional, customer service orientated and above all, runs an "honest" company. He has to be, his name is on the side of his service trucks.
The tech who arrived from Clark HVAC, Eric , was on time and a knowledgeable and courteous HVAC tech. I told him that I was having doubts believing the R-22 refrigerant in the big 5 ton unit was low and as the previous tech stated "the one AC isnt' cooling". Which is a strange assumption since it was COLD in this home when he arrived. 2 + 2 isn't 5.
The Clark Heating and Cooling tech quickly inspected the 5 ton AC in both the air handler unit in the attic and the condenser and reported that this AC unit was working "perfectly" and was not low on R-22 refrigerant nor was there anything else wrong with it. Running perfectly. I realize this is a wordy review, but when you find an HONEST contractor, you should award him with praise and your continued business and let people know about this small, professional and most of all, honest contractor. I HIGHLY recommend "Clark Heating and Cooling" and Dave Clark and his staff, Ivan and Eric for all of your HVAC needs.
MJ. Hunter
We just had them come out to install a new AC unit on our house. Not only are they efficient and on time but they did a fantastic job and are super...
We just had them come out to install a new AC unit on our house. Not only are they efficient and on time but they did a fantastic job and are super friendly and trustworthy! They didn't try to sell us on anything that we didn't need! I will definitely be referring them to anyone else that needs heating or Cooling!!
Katie Sjoblom Wynn
When our AC broke just days before our big vacation, we got a quote from 2 well known AC businesses in the valley. We were so disappointed by them...
When our AC broke just days before our big vacation, we got a quote from 2 well known AC businesses in the valley. We were so disappointed by them both because they had no quick solution and both were very costly. So I got a referral from a friend and called Clark Heating and Cooling and within minutes they sent someone over to give us a quote. We were in such a bind, dealing with no AC in 110 degree weather, with a small child and large dog, while trying to leave for our vacation. Clark's heating and cooling did not disappoint! In fact, they returned the next day and fixed our AC for a fraction of the cost. They were so friendly and fair, which my husband and I truly appreciated. They even followed up with us the next day to make sure everything was running okay. They are the best. Thank you all again!
Arlee M.
About a year after buying my house in Phoenix, we noticed water dripping from through the thermostat during a storm. (Yes, the thermostat!)
After...
About a year after buying my house in Phoenix, we noticed water dripping from through the thermostat during a storm. (Yes, the thermostat!)
After determining where I thought the leak was, I ended up calling Dave. His guy Ivan came over to patch up the condensation drain pipe (I explained I was confident this was where the water was entering the house).
After spending a solid amount of time "going to town" patching up any possible leak on the roof, Ivan was ready to leave and had me sign the invoice. I asked if he had any concern about mold, since there had been a handful of heavy storms before we called Dave. By his own suggestion, he went up into the attic to inspect it. While we were up there, Ivan noticed daylight coming in through the seal of the AC unit to the roof. The unit wasn't sealed correctly or possibly had shifted since being installed. Ivan pointed out that was the actual source of the leak. (And wasn't easy to detect from on top of the roof.) He went back on the roof and reinforced the seal.
I was very satisfied because Ivan wasn't at all in a hurry to get the job done and get out of there. His top priority was clearly doing the job right, and it's because he had that thorough mindset that we were able to identify the source of the leak. We've had storms since then with no further issues.
